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How to Find the Best Commercial Equipment Service Company in Memphis
Dec 01, 2020

From barbeque to blues to Beale Street, Memphis has so much to offer that attracts visitors from near and far. Because of the city’s popularity, businesses and institutions of all types know the importance of keeping commercial equipment working properly at all times. So, when it comes to equipment repair and planned maintenance, finding the best service repair company in the greater Memphis area is critical. If you’re searching for equipment repair and service in or around Memphis, here are four steps to consider for finding the fastest and most efficient service possible.

4 Tips for Finding the Best Commercial Equipment Service Company in Memphis


1. Ask for a referral. 


Ask others within your same industry who they use for equipment maintenance and repair. Your peers and vendors will be your best resource of where to go and where to stay away from. If you are new in town or are looking to switch providers, local Memphis businesses like dealers and food vendors should have the inside scoop on which commercial equipment service company offers the highest quality service. Finally, and maybe most importantly, check with your equipment manufacturers for who they show as their Authorized Service Agents for the Memphis area.


Manufacturers are regularly in touch with the technicians who service their equipment, providing them with guidance, best practices, and professional development. Any referral a manufacturer provides will be a repair company that serves as an authorized warranty service provider. That designation will mean their technicians are up to date on all the latest models, parts, and techniques, which is incredibly valuable to prolonging the life of your equipment. 


2. Research each company carefully.


Once you have a shortlist of companies, it’s time to check details. One of the best ways to do this is to read the company’s website carefully, including reviews. Here is where you can find testimonials of ATECH customers. The words and experiences of others can help you gauge what to expect from a particular company. Do the testimonials mention a long-term service relationship? Do they reference response time, quality, and reliability? You can tell a lot about a company from the way their customers speak about them. Look for keywords and phrases that indicate a commitment to excellence and strong, customer-focused values. Keep an eye out for words like “guarantee” or “warranty.” Any business that is willing to guarantee its work has confidence in the skill level and capacity of its repair technicians. 


3. Ask the tough questions. 


As a customer, you have an expectation of how your repair should be handled. It’s important to ask those questions that are most important to you as part of your decision process. How is the call being scheduled? How soon can someone be there? What communication will I have with the company and with the technician? Is the call being managed and run by technicians locally? While some equipment repair and maintenance companies look local to Memphis and may even use a 901 area code, you may learn that they are based in a different state or that their technicians cover wide areas beyond the Memphis area. This can impact scheduling, availability, and responses by a manager who actually knows what is going on with your job. Keep in mind that you won’t always get the same local loyalty and commitment from an out-of-state provider. 


4. Make sure they’ll service all your equipment.


It can be a hassle to contract with one company for your HVAC and another one for your refrigeration or kitchen equipment. Choosing a company that can single source repairs can save you money in trip charges and time spent on the job because of familiarity with the business. Better service companies will also offer planned maintenance plans for your equipment in addition to regular break fix service. If they do work on your equipment, find out if they keep frequently used parts on hand. Having the right part available when needed can mean the difference between a quick repair and one that can put you out of the game for days. Stocking common parts is a sign of a company that understands that having parts available is a commitment to providing the best service possible to its customers. 


Don’t Let Your Equipment Give You the Blues 


A local company can offer you the regional experience and commitment to service that a national organization might not. ATECH was founded in Tennessee, serves many Memphis-area industries, including restaurants, schools, retirement homes, hospitals, and convenience stores. We service all of the metropolitan Memphis area, including Germantown, Cordova, Dyersburg, Arlington, Olive Branch, West Memphis, Horn Lake, Collierville, Southaven, Millington, Covington, Stanton, and Jackson.


Bringing integrity and years of experience to every service call we make in the Memphis area, we can help you keep your daily operations running efficiently. Call us today for service or to request a service quote

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By markl 04 Sep, 2024
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By markl 20 Mar, 2024
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By markl 20 Mar, 2024
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