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5 Best Practices Equipment Repair Companies Should Follow
November 24, 2020

When you call for service on your equipment, it’s vital that you get quick, efficient service. Often, repairs seem to pop up at the most inconvenient times, and a quick return to full service is the only viable option for busy organizations. In order to get your equipment fixed fast, it’s best to have a relationship with a commercial equipment service repair company that understands your needs and the pressures you face. Unfortunately, not all repair providers are created equal. ATECH has put together a top five best practices list that service companies should follow. Use this checklist to determine if you’re getting the best repair service possible.

1. Your equipment repair company should be manufacturer-endorsed.

Some companies try to save money or cut corners when it comes to equipment repair. That’s never a good idea, especially with the high costs of downtime and equipment. Restaurants, institutions, retirement homes, schools, and hospitals must have functioning equipment to keep the organization running smoothly. The best way to ensure your equipment is being repaired correctly is to have a service technician who is familiar with it. Manufacturers have ASA’s, or Authorized Service Agents, who do their warranty work and to whom they refer work. They hold ASA’s to a higher standard of service, train them, and also provide technical support. With manufacturer endorsement, you can be sure that your technician is up to date on any known issues and fixes.

2. Your equipment repair company should stand behind their work. 

A reputable, trusted commercial equipment repair company will not only fix your equipment, but they’ll also put their name behind the repair. They should offer a written warranty or a guarantee on all repairs. With this guarantee, you don’t pay to have the same piece of equipment repaired for the same problem only days, weeks, or months later. Work with a company that will guarantee repairs if the equipment breaks within a certain period of time and will back that up with free repairs. A written guarantee gives you the peace of mind to know that repairs are going to be done correctly the first time in order to save you both time and money.  

3. Your equipment repair company should offer a scheduled maintenance plan.

Planned maintenance is the key to helping prevent costly repairs down the road. Make sure you’re working with an equipment repair company that wants to help you maintain your equipment to keep them at peak performance for years to come. A service company should have maintenance plans for all types of equipment, based specifically on the manufacturer’s recommendations for each particular model and tailored to your business. Choosing planned maintenance can save you thousands of dollars in repair costs and can prevent equipment breakdowns at inconvenient times.     

4. Your equipment repair company should have broad expertise. 

Don’t be afraid to ask your commercial equipment service repair company what equipment they have direct experience with. Limited knowledge of brands and types of equipment can be an indication that the company lacks experience. Ideally, you should look for a repair company that’s been professionally certified to handle repairs for many major equipment manufacturers. Adding to that, look for a company that keeps CFESA-Certified Technicians on staff.  

5. Your equipment repair company should have parts on-site for quick repairs. 

Multi-day waits for repairs just isn’t feasible in most commercial kitchens. Your service company must be able to source parts quickly to get your equipment up and running as fast as possible. Ask your equipment repair company if they keep commonly-used parts on-site for quick repairs and if they utilize GO boxes for your critical equipment. Having this level of commitment will show itself in shorter downtimes.      

The ATECH Approach 

ATECH understands the repair needs of organizations, from single restaurants to national corporations. We’re committed to repairing and maintaining your equipment quickly, efficiently, and effectively. We bring our commitment to integrity and expertise to every single repair we make. 

Not only are we proud to be the ASA for over 60 manufacturer lines, but we also offer a written 90-day parts and labor warranty, backed by our 100% customer satisfaction guarantee. We provide a variety of planned maintenance and full-service programs that are customized to our customers’ business needs. As Authorized Service Agents, our technicians have the training and manufacturer tech support to get and keep your equipment at factory specifications, and we keep over 31,000 OEM parts in stock, including 36 manufacturer-specific GO boxes for quick, first-time fixes.

To see how we can help keep your equipment up and running, call us for service or reach out for a planned maintenance quote

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