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The ATECH Way: Ensuring Our Customers' Success
November 18, 2020

A value-driven company with over three decades of unparalleled customer service, ATECH is proud to be the only equipment service provider in Tennessee that offers both a written ninety-day parts and labor warranty on repairs and a 100% customer satisfaction guarantee. Unlike many repair companies, ATECH supports several different major industries, assisting restaurants, corporate cafeterias, universities, schools, convenience stores, jails, retirement communities, and hospitals with all their commercial equipment needs. 

We understand the fast-paced nature of both commercial kitchens and the restaurant industry. We also know that functioning equipment can be the difference between a profitable Friday night and a lost weekend of revenue—or operational difficulties due to working with out-of-service equipment. Through timely repairs and scheduled maintenance programs, we ensure that our customers’ units are functioning correctly in the middle of rushes or busy weekend service. We do this through an iron-clad commitment to each of our customers and living our ATECH values.

ATECH Values Hard Work   

ATECH is committed to excellence and positive customer experiences. Hard work and customer satisfaction have been a part of ATECH’s DNA ever since Mark LeBerte built his one-man repair company into a multi-city, multi-million dollar business. Our founder’s drive and commitment is evident within all five of our locations serving Tennessee and parts of Alabama, Arkansas, Georgia, Kentucky, North Carolina, South Carolina, and Virginia. Our service and scheduled maintenance programs, backed by our ninety-day no quibble warranty , shows in the caliber of our work. With our 96% first-call repair accuracy rate, we’ll fix it right the first time, no excuses.

 

ATECH Values Experience and Training  

Unfortunately, many equipment service companies hire less experienced technicians because they cost less to hire leading to bigger profits. ATECH prioritizes experience in hiring and backs it with training. By investing in a mix of industry-seasoned professionals and talented technicians familiar with the industry, we can provide a higher level of service for our clients. All continue training through online, offsite, and factory education. As a result, our customers develop long-term relationships with our technicians. They know that they can count on the experienced ATECH team for fast, reliable refrigerator, freezer, oven, range, dishwasher, skillet, HVAC, and ice machine repair. Seven of our team members are CFESA-certified Technicians . They carry the industry’s top technical certification for steam, gas, electrical, and/or refrigeration units, and they bring every piece of that knowledge to each service call.

 

ATECH Values Knowledge  

Through our training and factory affiliations, the ATECH team has knowledge on most food service equipment brands, including Alto-Shaam, Beverage Air, Electrolux, Follett, Hatco, Hoshizaki, Federal, Atosa, Perlick, Hoshizaki, Manitowoc, Star, APW, Bakers Pride, Southbend, and Vulcan, to name just a few. We invest in professional development for our technicians, keeping them up to date on new models and features. We’re proud of our CFESA Level 3 certification , which is the highest achievable certification level for installations gained from CFESA, the Commercial Food Equipment Service Association. To expedite repairs for our customers, we keep over 31,000 OEM parts in stock for many equipment lines and have critical component “GO BOXES” for many of our manufacturer lines. Doing the repair yourself? You can easily request a replacement part through our website and have it arrive quickly from our warehouse.

 

The ATECH Approach  

ATECH is a small business that has grown throughout the years into a major industry player. We understand the needs of all our customers—from restaurateurs just starting out to national corporations with complex facilities-driven repair and reporting requirements. No matter who we’re helping, we bring the same mix of ingenuity and commitment to every single one of our customers. To find out more about how we can help your operation keep running smoothly, reach out to us today for your next service call or to schedule a full-service maintenance quote .

 

By markl March 20, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl January 26, 2024
Winter is here, and at ATECH, we understand the unique challenges businesses face in keeping their commercial equipment running smoothly during the colder months. In this comprehensive guide, we'll delve into the strategies, tips, and success stories that can help your business navigate winter effortlessly. From equipment maintenance to emergency services, consider this your go-to resource for mastering winter with ATECH. Winter Equipment Maintenance Tips Checklist for Winter-Ready Equipment: Inspect Seals and Gaskets : Ensure a tight seal to prevent cold air leakage. Check Insulation : Evaluate the insulation of walk-in coolers and freezers. Clean and Sanitize : Thoroughly clean and sanitize all equipment surfaces. Temperature Adjustment : Set optimal winter temperatures for each piece of equipment. ATech Maintenance Tips for Different Equipment: Fryers and Grills : Clean and inspect burners for efficient operation. Ice Machines : Check water lines for insulation and replace filters regularly. Heating Systems : Schedule preventive maintenance to optimize efficiency. Electronic Equipment : Keep spaces well-heated and clean to prevent malfunctions. Businesses often grapple with specific equipment failures that can disrupt operations. ATECH understands the challenges posed by heating system malfunctions, electronic equipment performance, and other issues during the colder months. To tackle these common winter-related failures, businesses should prioritize preventive measures. Regular heating system maintenance checks and air filter replacements can prevent malfunctions. For electronic equipment, maintaining ambient room temperature and conducting routine cleaning are key strategies to ensure optimal performance throughout winter. ATECH's Winter Services: A Lifeline for Your Business Winter demands a proactive approach to equipment maintenance, and ATECH stands as the lifeline for businesses navigating the challenges of the season. Our comprehensive winter services go beyond mere repair and include prompt equipment repairs, planned maintenance, and emergency services. With a commitment to same-day service for urgent winter emergencies, ATECH ensures that businesses can rely on swift resolution during critical times. What sets us apart is our team of factory-trained and CFESA-certified technicians, offering not just reliability but a dedicated partnership to keep your business running smoothly through the coldest months. Trust in ATECH, your lifeline in the winter business landscape. Winter doesn't have to be a season of uncertainty for your business. With ATECH by your side, you have a reliable partner dedicated to providing top-notch equipment repairs and maintenance services. Master winter with confidence, knowing that our comprehensive guide and expert services are here to support your business every step of the way. For personalized winter readiness assessments and expert guidance, contact ATECH today. Let's navigate winter together, and keep your business thriving.
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