Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
Fixed Right. Fast, Guaranteed.
Before you hire a commercial equipment service company, it’s important to consider each prospect carefully. Being prepared with a list of questions can help you assess the company’s strengths and weaknesses, so we’ve put together four questions you should ask. By knowing the answers to these important questions, you’ll be better equipped to choose a service partner with years of experience, proper certification, and a commitment to excellence.
1. How quickly can you get OEM parts?
A commercial equipment service company that doesn’t have quick access to OEM parts could be slower in addressing common problems that plague restaurant equipment. Ask your potential repair company if they keep OEM and commonly used parts on hand for quick repairs. If they have access to a warehouse of parts, repairs can be done more efficiently. When a piece of equipment is offline, a speedy repair can make a big difference to your organization.
2. Do you offer a written service guarantee?
Many repair companies promise excellent service, but not all of them are willing to back up their promises with a written service guarantee. ATECH provides customers with a written parts and service guarantee . This “no-quibble” warranty states that if the services we performed or the parts we installed fail within 90 days, ATECH will return to the site and repair it at no cost. A reputable, trusted service company will not only fix your equipment; they’ll show integrity by putting their name and reputation behind the repairs.
3. Are you aligned with professional organizations or manufacturers?
If an equipment service company is a member of a professional organization such as CFESA , it has undergone an in-depth review process of its business practices and technical expertise. Over 400 companies are a part of the CFESA organization, which requires them to uphold strict guidelines of integrity. Likewise, manufacturers require the service companies they work with to follow these same high standards. By asking about CFESA membership and manufacturer affiliations, you can determine if a commercial equipment service company is reputable and trustworthy.
4. Are you specifically trained to fix commercial equipment?
As you know, commercial equipment is very different from typical appliances. It’s best to hire a service company that only services commercial equipment. Ideally, your service company will be an Authorized Service Agent (ASA) for many major manufacturers. Having an ASA designation means that service technicians are familiar with your equipment, have access to manufacturer technical support, are aware of known issues with specific equipment models, and can identify and repair these issues quickly.
ATECH began as a small, owner-operated company in 1990 and has grown substantially throughout the years with friendly staff who are committed to providing you with the personal service and detailed attention your job deserves. To learn how we can provide you with peace of mind by answering the questions above with confidence, call us today for service or reach out for a planned maintenance quote .
Locations also available in Memphis, Knoxville, Chattanooga, and Johnson City
Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
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