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4 Questions to Ask Before Hiring a Commercial Equipment Service Company
December 29, 2020

Before you hire a commercial equipment service company, it’s important to consider each prospect carefully. Being prepared with a list of questions can help you assess the company’s strengths and weaknesses, so we’ve put together four questions you should ask. By knowing the answers to these important questions, you’ll be better equipped to choose a service partner with years of experience, proper certification, and a commitment to excellence.


1. How quickly can you get OEM parts?


A commercial equipment service company that doesn’t have quick access to OEM parts could be slower in addressing common problems that plague restaurant equipment. Ask your potential repair company if they keep OEM and commonly used parts on hand for quick repairs. If they have access to a warehouse of parts, repairs can be done more efficiently. When a piece of equipment is offline, a speedy repair can make a big difference to your organization. 


2. Do you offer a written service guarantee? 


Many repair companies promise excellent service, but not all of them are willing to back up their promises with a written service guarantee. ATECH provides customers with a written parts and service guarantee . This “no-quibble” warranty states that if the services we performed or the parts we installed fail within 90 days, ATECH will return to the site and repair it at no cost. A reputable, trusted service company will not only fix your equipment; they’ll show integrity by putting their name and reputation behind the repairs.   


3. Are you aligned with professional organizations or manufacturers?  


If an equipment service company is a member of a professional organization such as CFESA , it has undergone an in-depth review process of its business practices and technical expertise. Over 400 companies are a part of the CFESA organization, which requires them to uphold strict guidelines of integrity. Likewise, manufacturers require the service companies they work with to follow these same high standards. By asking about CFESA membership and manufacturer affiliations, you can determine if a commercial equipment service company is reputable and trustworthy. 


4. Are you specifically trained to fix commercial equipment? 


As you know, commercial equipment is very different from typical appliances. It’s best to hire a service company that only services commercial equipment. Ideally, your service company will be an Authorized Service Agent (ASA) for many major manufacturers. Having an ASA designation means that service technicians are familiar with your equipment, have access to manufacturer technical support, are aware of known issues with specific equipment models, and can identify and repair these issues quickly. 


Have Your Own Questions About Hiring a Service Company? 


ATECH began as a small, owner-operated company in 1990 and has grown substantially throughout the years with friendly staff who are committed to providing you with the personal service and detailed attention your job deserves. To learn how we can provide you with peace of mind by answering the questions above with confidence, call us today for service or reach out for a planned maintenance quote

By markl March 20, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
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Winter is here, and at ATECH, we understand the unique challenges businesses face in keeping their commercial equipment running smoothly during the colder months. In this comprehensive guide, we'll delve into the strategies, tips, and success stories that can help your business navigate winter effortlessly. From equipment maintenance to emergency services, consider this your go-to resource for mastering winter with ATECH. Winter Equipment Maintenance Tips Checklist for Winter-Ready Equipment: Inspect Seals and Gaskets : Ensure a tight seal to prevent cold air leakage. Check Insulation : Evaluate the insulation of walk-in coolers and freezers. Clean and Sanitize : Thoroughly clean and sanitize all equipment surfaces. Temperature Adjustment : Set optimal winter temperatures for each piece of equipment. ATech Maintenance Tips for Different Equipment: Fryers and Grills : Clean and inspect burners for efficient operation. Ice Machines : Check water lines for insulation and replace filters regularly. Heating Systems : Schedule preventive maintenance to optimize efficiency. Electronic Equipment : Keep spaces well-heated and clean to prevent malfunctions. Businesses often grapple with specific equipment failures that can disrupt operations. ATECH understands the challenges posed by heating system malfunctions, electronic equipment performance, and other issues during the colder months. To tackle these common winter-related failures, businesses should prioritize preventive measures. Regular heating system maintenance checks and air filter replacements can prevent malfunctions. For electronic equipment, maintaining ambient room temperature and conducting routine cleaning are key strategies to ensure optimal performance throughout winter. ATECH's Winter Services: A Lifeline for Your Business Winter demands a proactive approach to equipment maintenance, and ATECH stands as the lifeline for businesses navigating the challenges of the season. Our comprehensive winter services go beyond mere repair and include prompt equipment repairs, planned maintenance, and emergency services. With a commitment to same-day service for urgent winter emergencies, ATECH ensures that businesses can rely on swift resolution during critical times. What sets us apart is our team of factory-trained and CFESA-certified technicians, offering not just reliability but a dedicated partnership to keep your business running smoothly through the coldest months. Trust in ATECH, your lifeline in the winter business landscape. Winter doesn't have to be a season of uncertainty for your business. With ATECH by your side, you have a reliable partner dedicated to providing top-notch equipment repairs and maintenance services. Master winter with confidence, knowing that our comprehensive guide and expert services are here to support your business every step of the way. For personalized winter readiness assessments and expert guidance, contact ATECH today. Let's navigate winter together, and keep your business thriving.
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