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5 Reasons Customers Choose ATECH
January 7, 2021
For more than 25 years, ATECH has built strong relationships with our customers in Tennessee. We’re proud of the connections we’ve fostered in so many different places, including fast food and full-service restaurants, universities, schools, retirement communities, convenience stores, and hospitals. We understand the chaos and concern that follows a commercial equipment breakdown, and we know how to fix equipment efficiently and correctly. Our customers keep coming back to us for service, and they mention these five reasons when we ask them what they value about ATECH.  

1. ATECH Knows Tennessee

Some commercial equipment repair companies are located out of state, but there’s no replacement for a company that’s well connected throughout Tennessee. We live and work in the same cities as our customers. We’re proud of the work we do to strengthen Tennessee's economy by helping organizations stay up and running. To reach all our customers quickly, we have established five strategic locations across Tennessee: Memphis, Nashville, Chattanooga, Knoxville, and Johnson City. No matter where you’re located within The Volunteer State, we can get to you quickly, diagnose any problems, and provide solutions. 

2. We Stand by Our Work 

ATECH offers two promises to our customers. The first is a 90-day warranty on all repairs and parts. The second is a 100% customer satisfaction guarantee. Many commercial equipment service companies will say they stand behind their work, but we offer a written document to ensure that we do. We have a 96% first call repair accuracy and prioritize same-day service. We also have no overtime charges on work done between 6 a.m. and 6 p.m. Monday through Friday, and we offer three-day billing for most of our service areas. We offer this level of service because we’re committed to standing behind our work with integrity from the time you first contact us until the job is done and you’ve received your invoice.

3. We’re Recognized as Experts in Our Field 

We’ve pursued and received Level 3 Certification by the Commercial Food Equipment Service Association (CFESA), the highest certification level possible. Becoming a CFESA-certified company is a rigorous progress that only a small percentage of commercial equipment repair companies achieve. In addition, we are an Authorized Service Agent (ASA) for over 60 manufacturer lines. We have nine CFESA-Certified Master Technicians on staff, and all our technicians stay up to date on the latest models, parts, and common commercial equipment issues through local and factory training. 

4. We’re Not the New Kid on the Block 

America is built on small businesses, and we’re an example of the initiative and can-do spirit that’s classic in Tennessee. Mark LeBerte started ATECH as a one-man operation in 1990, and all these years later, we have grown in our expertise and services. Mark has worn many hats over the past 30 years, and has assembled a top-notch team that is well-acquainted with everything from parts sourcing to accounting to sales. ATECH still has the heart of a small business, but its multi-state reach can provide the highest level of service for organizations of any size. 

5. We Know That Parts Can Be Just as Important as Service 

A skilled technician can’t do anything without the right part. That’s why we made it a priority to purchase and stock many of the commonly used parts our customers need—we didn’t want to wait on a distributor. When commercial equipment goes down, an entire organization can potentially lose time, product, and revenue. By stocking our own warehouse of over 31,000 OEM parts, we can shorten the time your equipment is out of service. We don’t just identify a problem; we also source the necessary parts and complete the repair process. 

Ready to See for Yourself Why Customers Choose ATECH? 

ATECH understands the repair needs of organizations, from single restaurants to national corporations. We bring our commitment to integrity and expertise to every single repair we make. See for yourself how we can help keep your equipment up and running by calling us for service or reaching out for a planned maintenance quote
By markl March 20, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
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