For more than 25 years, ATECH has built strong relationships with our customers in Tennessee. We’re proud of the connections we’ve fostered in so many different places, including fast food and full-service restaurants, universities, schools, retirement communities, convenience stores, and hospitals. We understand the chaos and concern that follows a commercial equipment breakdown, and we know how to fix equipment efficiently and correctly. Our customers keep coming back to us for service, and they mention these five reasons when we ask them what they value about ATECH.
1. ATECH Knows Tennessee
Some commercial equipment repair companies are located out of state, but there’s no replacement for a company that’s well connected throughout Tennessee. We live and work in the same cities as our customers. We’re proud of the work we do to strengthen Tennessee's economy by helping organizations stay up and running. To reach all our customers quickly, we have established five strategic locations across Tennessee: Memphis, Nashville, Chattanooga, Knoxville, and Johnson City. No matter where you’re located within The Volunteer State, we can get to you quickly, diagnose any problems, and provide solutions.
2. We Stand by Our Work
ATECH offers two promises to our customers. The first is a
90-day warranty
on all repairs and parts. The second is
a 100% customer satisfaction guarantee. Many commercial equipment service companies will say they stand behind their work, but we offer a written document to ensure that we do. We have a 96% first call repair accuracy and prioritize same-day service. We also have no overtime charges on work done between 6 a.m. and 6 p.m. Monday through Friday, and we offer three-day billing for most of our service areas. We offer this level of service because we’re committed to standing behind our work with integrity from the time you first contact us until the job is done and you’ve received your invoice.
3. We’re Recognized as Experts in Our Field
We’ve pursued and received Level 3 Certification by the Commercial Food Equipment Service Association (CFESA), the highest certification level possible. Becoming a
CFESA-certified company
is a rigorous progress that only a small percentage of commercial equipment repair companies achieve. In addition, we are an
Authorized Service Agent (ASA) for over 60 manufacturer lines. We have nine CFESA-Certified Master Technicians on staff, and all our technicians stay up to date on the latest models, parts, and common commercial equipment issues through local and factory training.
4. We’re Not the New Kid on the Block
America is built on small businesses, and we’re an example of the initiative and can-do spirit that’s classic in Tennessee. Mark LeBerte started ATECH as a one-man operation in 1990, and all these years later, we have grown in our expertise and services. Mark has worn many hats over the past 30 years, and has assembled a top-notch team that is well-acquainted with everything from parts sourcing to accounting to sales. ATECH still has the heart of a small business, but its multi-state reach can provide the highest level of service for organizations of any size.
5. We Know That Parts Can Be Just as Important as Service
A skilled technician can’t do anything without the right part. That’s why we made it a priority to purchase and stock many of the commonly used parts our customers need—we didn’t want to wait on a distributor. When commercial equipment goes down, an entire organization can potentially lose time, product, and revenue. By stocking our own warehouse of over 31,000 OEM parts, we can shorten the time your equipment is out of service. We don’t just identify a problem; we also source the necessary parts and complete the repair process.
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