Three Things Your Commercial Kitchen Tech Needs to Know

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March 25, 2022

Commercial kitchens aren’t just complex; they also require timely service to ensure that you don’t lose business while your equipment is down. This is why working with the best restaurant equipment repair technician in your area is essential. At ATECH, our technicians work to accurately diagnose and correct issues quickly.

We recognize that there are many times when our customers don’t have all the information. We regularly receive calls where a customer tells us, “The oven is not temping or the ice machine is not producing.” That’s ok! Our job is to diagnose the problem, but providing us with as much information as possible on the front end ensures your technician is prepared to work quickly and effectively to resolve the issue.

3 Types of Information Your Service Technician Wants to Know Before they Visit

Here are three helpful types of information we use to diagnose equipment issues before we arrive on site.

1. Basic Information about the Problem

Getting a basic understanding of “What’s happening?” is often the first question our technicians want to know. This includes answering questions such as:

What is the equipment doing or not doing?
Is the equipment down, or is this an intermittent issue?
If it's an intermittent problem, does it start acting up at the same time every day? Or when performing the same action?

2. Customer Service and Cost Estimate Information

Once we get a basic understanding of the issue, we want to know the best way we can work alongside you to provide quality service without disrupting your business. This might look like helping us understand:

When may we arrive to look at the equipment?
Who is the manager on duty we can work with? Is there anyone else we need to see or check with when we arrive on-site?
Do you have an NTE (Not To Exceed) limit for this repair before an estimate is needed for approval?

3. Detailed Equipment Information and History

The final piece of the puzzle is to understand the history of the equipment. This helps us ensure we bring the right parts to fix the job if they are in stock and determine if there might be connections between this issue and previous problems. We may ask for information such as:

What is the make, model, and the serial number of the unit?
When was the equipment last worked on? Was it by an ATECH technician? Was it the same problem?
If another company looked at it last time, do you have the service write-ups for that repair?
Do you have a scheduled maintenance program for this piece of equipment?
Are you aware of a specific part that needs replacement?
Were any parts recently replaced?
Is the unit under warranty?

Find a Partner You Can Trust to Keep Your Kitchen Going

We recognize that hiring the right commercial equipment service company is an important decision for the success of your restaurant, hotel, or school. As an authorized service agent for many equipment manufacturers, we have a large variety of parts in stock and also offer comprehensive repair work. We also provide information that helps you train employees to identify potential issues and services that ensure the upkeep of your equipment through a planned maintenance schedule.

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Spring into Cleanliness: Essential Tips for Restaurant Spring Cleaning

By markl • March 20, 2024

As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime. Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!

Mastering Winter with ATECH: A Comprehensive Guide for Businesses

By markl • January 26, 2024

Winter is here, and at ATECH, we understand the unique challenges businesses face in keeping their commercial equipment running smoothly during the colder months. In this comprehensive guide, we'll delve into the strategies, tips, and success stories that can help your business navigate winter effortlessly. From equipment maintenance to emergency services, consider this your go-to resource for mastering winter with ATECH. Winter Equipment Maintenance Tips Checklist for Winter-Ready Equipment: Inspect Seals and Gaskets : Ensure a tight seal to prevent cold air leakage. Check Insulation : Evaluate the insulation of walk-in coolers and freezers. Clean and Sanitize : Thoroughly clean and sanitize all equipment surfaces. Temperature Adjustment : Set optimal winter temperatures for each piece of equipment. ATech Maintenance Tips for Different Equipment: Fryers and Grills : Clean and inspect burners for efficient operation. Ice Machines : Check water lines for insulation and replace filters regularly. Heating Systems : Schedule preventive maintenance to optimize efficiency. Electronic Equipment : Keep spaces well-heated and clean to prevent malfunctions. Businesses often grapple with specific equipment failures that can disrupt operations. ATECH understands the challenges posed by heating system malfunctions, electronic equipment performance, and other issues during the colder months. To tackle these common winter-related failures, businesses should prioritize preventive measures. Regular heating system maintenance checks and air filter replacements can prevent malfunctions. For electronic equipment, maintaining ambient room temperature and conducting routine cleaning are key strategies to ensure optimal performance throughout winter. ATECH's Winter Services: A Lifeline for Your Business Winter demands a proactive approach to equipment maintenance, and ATECH stands as the lifeline for businesses navigating the challenges of the season. Our comprehensive winter services go beyond mere repair and include prompt equipment repairs, planned maintenance, and emergency services. With a commitment to same-day service for urgent winter emergencies, ATECH ensures that businesses can rely on swift resolution during critical times. What sets us apart is our team of factory-trained and CFESA-certified technicians, offering not just reliability but a dedicated partnership to keep your business running smoothly through the coldest months. Trust in ATECH, your lifeline in the winter business landscape. Winter doesn't have to be a season of uncertainty for your business. With ATECH by your side, you have a reliable partner dedicated to providing top-notch equipment repairs and maintenance services. Master winter with confidence, knowing that our comprehensive guide and expert services are here to support your business every step of the way. For personalized winter readiness assessments and expert guidance, contact ATECH today. Let's navigate winter together, and keep your business thriving.