Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
Fixed Right. Fast, Guaranteed.
Michael Macy has a warm, easygoing manner that makes people feel at ease when he’s around. His personality is an asset in his line of work. After all, he often enters the scene when people and things are falling apart, and it’s his job to help put it all back together.
A busy commercial kitchen is an atmosphere where Michael feels comfortable, even amidst the heat, cold, and bustle, because he’s worked in kitchens for almost 10 years – 7 of them with
ATECH. He understands the unique mix of calm preparation and sudden chaos that exists behind the galley doors.
“I have a good idea of their deadlines. If they’re expecting 300 people for dinner or a big rush coming through the door, and something’s not working, I know I’ve got to work around them to the best of my ability. I’ve got to get them back up and running before it gets really chaotic. If one piece of equipment is down, it’s like a train wreck, and everything else kind of falls apart at that point.”
Working in commercial kitchen repair means getting into some pretty sticky situations, sometimes literally. Service technicians work with 600-degree ovens, walk-in freezers with temps below freezing, clogged grease traps, and everything in between. Michael’s calm demeanor is always an asset on service calls.
After almost a decade in the industry, Michael has many stories, but there’s one in particular that is the perfect example of his dedication to his work. That story starts with a 500-degree griddle cooktop.
Michael was on call one weekend when an ATECH customer called in for backup. A faulty cooktop kept switching on and off. Already, Michael was formulating a theory about why the cooktop might not be working. He immediately suspected an issue with the gas regulator. The only problem? In order to get to the regulator, he had to get to the other side of the cooktop.
“At this point, they’ve been using the griddle all morning, and this particular griddle is a large, flat piece of metal that heats up to 500 degrees. There’s just no way around it. In order to fix the regulator, you have to pull the griddle away from the wall. The kitchen staff helped me pull out the griddle. They had turned it off, but the cooktop was still well over 300 degrees.”
Thinking on his feet, Michael and the kitchen staff covered the cooktop with non-flammable materials to cut the intensity of the residual heat. Michael still needed to work incredibly quickly to protect himself from the heat. Working quickly and safely, Michael was able to access the gas regulator and address the problem.
“I had to work on top of the hot surface with one hand trying to take off a gas regulator and reinstall it. There was a lot of pressure; it was really really hot, and I had to keep moving to keep myself and others safe. About 30 minutes later, I got it up and running and everybody was just ecstatic about it.”
Helping customers in need is what Michael likes most about working for ATECH.
“As you're doing your invoice paperwork at the end of the job, you can see everybody’s stress just leaving their faces. They’re just so relieved. That's just one of those things that makes you feel pretty good about being a service tech. Not everybody gets to feel like they saved the day at their job. It's not something big, but it can still make somebody’s day a heck of a lot easier. All around, I just want to help our customers get things back to normal and keep going.”
Although Michael regularly saves the day for customers, he’s incredibly humble about it. Talking to him, you get the sense that this is just how he approaches life. Figure out the problem. Find a solution. Save the day. Make the next call.
ATECH is proud to work with such a skilled, competent technician.

Locations also available in Memphis, Knoxville, Chattanooga, and Johnson City
Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
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