Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
Fixed Right. Fast, Guaranteed.
There is no time to waste when a commercial deep fryer fails to heat or a beverage cooler stops working. Without properly fixing the issue, it’s possible that thousands of dollars worth of food or drink could go to waste. At ATECH, we understand that your commercial kitchen equipment repairs need to be done quickly and accurately so that your business doesn’t come to a screeching halt.
With over 25 years in business, we’ve made a commitment to ensure your equipment is “fixed right…and fast.” After thousands of repairs over the years, we’re proud to say that we’ve accurately repaired 96% of the calls we’ve received. After our fix, the problem does not come back 96% of the time.
Achieving this mark requires a lot more than showing up and crossing our fingers. Here are a few specific ways we’ve worked to ensure your issues are repaired right, the first time.
1.
We work to ensure our technicians are prepared for anything.
Commercial kitchens have dozens of pieces of equipment, each with hundreds of parts that have the potential to fail. As if that weren’t enough, there are also all of the mechanical and electrical systems needed for the equipment to run correctly including water, electric, and gas. Often, these pieces, parts, and systems are interdependent. Whenever a technician shows up for a repair call, there are numerous factors to consider in order to accurately diagnose the issue.
That’s why we work to equip our technicians with important information before their service calls, such as access to information related to the issue, brand specs, and service history. This gives our team a better chance to fully understand which parts of your system are causing the problem and how to fix them.
2.
We have experience as an authorized service agent for dozens of manufacturers.
As an Authorized Service Provider for more than 123 manufacturers, we have extensive knowledge and experience working with the most popular commercial kitchen brands. We also work to stay up to date with the current technology and best practice guidelines by requiring every technician to complete at least 87 hours of ongoing training per year.
3. We take time to understand the problem and any other potential issues before we start repairs.
In addition to having extensive knowledge and experience with specific brands, we also take time to listen to our customers. You know your equipment and how it works. Getting a basic understanding of “What’s happening?” is often the first question our technicians want to know. A deep understanding of your specific equipment issues helps us accurately repair what’s malfunctioning, as well as proactively identify potential issues that might occur with other interdependent equipment.
4. We share our knowledge to help you keep your equipment operating.
We don’t just want to help you fix your equipment, we want to help you know how to keep it running at peak performance for as long as possible. Our technicians take the time to make sure you and your team understand the issue and how to prevent any related problems in the future.
At ATECH, we’re committed to providing high-quality work for every customer. That’s why we can boast a
96% first-call repair accuracy and one of the only
90-day written warranties in the industry. Our
CFESA Level 3 certification is the highest level of certification given by the Commercial Food Equipment Service Association and ensures our capability to repair, replace, and install commercial equipment accurately.
If you’re curious about our services or guarantees, check out what other restaurant managers are saying or request a quote for your service needs today.
Locations also available in Memphis, Knoxville, Chattanooga, and Johnson City
Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
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