Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
Fixed Right. Fast, Guaranteed.
You don’t have a lot of time to stop and think of options when your commercial kitchen equipment stops working. That’s why it’s important to determine how to address broken or malfunctioning equipment before it becomes an issue. Having a plan to repair equipment by yourself, your staff, or through a service company could be the difference between hours and days.
As an
authorized service agent for more than 123 commercial kitchen manufacturers, we’ve repaired thousands of pieces of commercial kitchen equipment. Here are five questions that have helped restaurant owners and kitchen managers find and fix their equipment issues as quickly as possible.
1. Is your broken equipment still under warranty?
The first thing you want to know is if your equipment is still under the manufacturer’s warranty. If so, an Authorized Service Agent (ASA) can repair the issue with no or low cost to you. Some manufacturers require you to work directly with their service department to order replacement parts when you are doing the work yourself. Other manufacturers work with Authorized Service Agents to repair your equipment under warranty.
If you’re not sure about your equipment’s warranty status, it is best to call the manufacturer with your equipment’s model and serial number.
2. If the unit is out of warranty, how quickly can you get the replacement parts?
Time is of the essence when it comes to you repairing your commercial kitchen equipment. Finding a reliable supplier that has quick access to parts could help save hours and thousands of dollars of potential losses depending on the piece of equipment that breaks down.
At ATECH,
our Nashville warehouse has over 31,000 parts in stock, with each branch location having hundreds more. We also have access to over 500,000 parts that can be ready and shipped for delivery tomorrow!
3. Do you need OEM or OCM parts?
Finding replacement parts can be difficult, especially if your equipment manufacturer isn’t around anymore. While Original Equipment Manufacturer (OEM) parts are always preferred, they might not be readily available. Original Component Manufacturer (OCM) parts, known as “like-kind” parts, have also become more important as supply chain challenges disrupt the availability of parts.
ATECH has access to OCM parts for your discontinued and obsolete equipment.
4. Do you know how to properly install the new part?
Finding the part you need is the first step. Making sure it’s installed correctly is just as important. If you don’t know how to replace a part, it’s better to find the best possible service technician to help. You don’t want to run the risk of improper installation and damaging your new part or equipment.
Because our technicians have been fully trained, we have likely seen the exact issue you’re experiencing. Our technicians have a 96% first-call repair accuracy and work to ensure your repair is done right, fast, and safe. If you just need more parts, we can help with that too.
5. What could you be missing?
Many commercial kitchen equipment parts operate interdependently. If a certain part breaks or is malfunctioning for an extended period, it might impact other parts of your equipment. This is where having a knowledgeable service technician can help. It’s our job to know how to repair equipment to OEM standards and maximize the life of your equipment. Whenever we repair equipment, our team will often provide tips or important insights to keep your equipment operating as efficiently as possible.
Because of our knowledge, experience, inventory, and reputation, ATECH has been
the go-to supplier for commercial kitchen parts for restaurants across Tennessee. Our team can help you find the best solution to your problem and help you fix it as quickly as possible. We can also help prevent any problems in the future with our customizable
planned maintenance schedule. With our help, you can count on your equipment to perform well every day, just like you do.
Locations also available in Memphis, Knoxville, Chattanooga, and Johnson City
Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
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