Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
Fixed Right. Fast, Guaranteed.
As a Forbes 4-star rated property (there are only two in Tennessee), standards at The Joseph Nashville are high, to say the least. The luxury hotel sits in the heart of downtown Music City. Part of its excellent service includes four commercial kitchens, each one maintained by ATECH.
Cale Burch is the Director of Engineering at The Joseph Nashville and is tasked with keeping the building running smoothly. He’s in charge of everything from overseeing the HVAC to changing light bulbs, and he also works directly with guests. Cale was an engineer in the Special Forces for over two decades. Special Operations Forces are involved in missions ranging from counterterrorism operations and hostage rescue to humanitarian aid. Cale was hired as a supervisor at The Joseph Hotel while it was still under construction. Since the hotel opened its doors in 2020, Cale has been promoted twice, eventually landing in his current position. Cale’s background in the military and his role as Director of Engineering serve as proof that he knows what it takes to get a job done quickly and efficiently. The ability to identify a problem and get right to the solution are skills that Cale and the ATECH team share, and the combination of skills has created a strong partnership.
When The Joseph Nashville first opened, ATECH did some warranty work for the hotel before Cale decided to move forward with an ongoing service contract.
“Every quarter, they come in to do routine maintenance as well as emergency repairs. On our main cookline in Yolan (our signature fine dining restaurant), the night cleaners accidentally spilled water on the back panel. We had no power during the breakfast shift. ATECH helped us get it back up and running for breakfast service. We didn’t miss a service. Our service contract prioritizes us, and I’ve been really satisfied with that.”
“ATECH makes my job easier. I couldn’t run this hotel without them. I’ve just been absolutely blown away by the service that we get.”
Cale says ATECH offers a lot of support and flexibility, especially compared to other commercial kitchen repair providers he’s worked with. The support ATECH offers often comes in the form of educating customers about their equipment.
“I’m fortunate enough to work at a place where we have all top-of-the-line equipment, including in our four kitchens. So the main issues that come up are with the computer systems associated with ovens. Occasionally, they might throw a code, and we don’t know what it means. But ATECH has done a great job educating us about those things, not only our engineering associates but also our users. ATECH helps everyone learn how to properly use those pieces of equipment.”
Planned maintenance is key to ensuring equipment lasts a long time and breaks down less often. Part of that prevention is arming customers with knowledge about proper use and upkeep.
“I would tell them that they will be assigned a project manager, a person they can talk to. A lot of companies make you call a 1-800 number, but with ATECH, I get to talk to an actual person—her name is Laurie. We have a personal relationship, and she knows my equipment almost as well as I do. You can’t go into it blind. You have to build a relationship, and ATECH is the way to go.”
We genuinely appreciate our partnership with Cale at The Joseph Nashville and hope it continues for years to come. To learn more about ATECH’s commitment to quality service or to request a quote,
contact us today.
Locations also available in Memphis, Knoxville, Chattanooga, and Johnson City
Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
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