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Customer Spotlight: Husk (Rory O’Connell)
April 11, 2022
From Starbucks barista to general manager at one of Nashville’s best restaurants, Rory O’Connell has spent the last 20-plus years working his way up through the service industry. To say he knows what it takes to run a successful restaurant is an understatement. Rory’s extensive experiences in combination with an unassuming manner and friendly demeanor are a part of what make him a great leader; they are certainly qualities that make him a great partner for ATECH. 

How It All Started

ATECH has been working inside the kitchen at Husk Nashville since it opened its doors in 2013. Rory moved to Nashville two years later and started working at Husk as a server. He quickly rose through the ranks to become front-of-house manager and was then promoted to GM in 2017.

“I think people come to a restaurant and it’s kind of like theater,” Rory said. “You don’t really understand how exactly it’s happening or how it works but food and drinks just kind of magically appear. It is certainly a production that requires a lot of work behind the scenes.” That’s where the value of Rory’s relationship with ATECH comes in. The service provider takes a proactive approach at Husk Nashville with preventative maintenance to ensure everything from gas ranges to fryers and flat tops remain in good working order.

“We really can’t do our job without extensive equipment and that equipment needs servicing, so ATECH has been very helpful in ensuring that we can continue operating as a restaurant day in and day out,” he reflected. 

What Rory Loves About ATECH 

ATECH’s company culture has everything to do with its successful relationships with each client, and Rory’s experience helps serve as proof. He says that everyone from the folks who schedule the service to on-site techs is incredibly pleasant, timely, and knowledgeable.

“There are many considerations to take into account when working with a service provider,” Rory remarked. “Relationships are important and so is value. People that can offer that– a great relationship, great value, and excellent service– that means something, it goes a long way. And ATECH certainly fits the bill.”

Looking for an Equipment Repair Partner? 

We genuinely appreciate Rory’s business and look forward to serving Husk Nashville for years to come. To learn more about ATECH’s commitment to prompt, quality service, or to request a quote, contact us today.

Photo by: Husk
By markl October 11, 2024
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