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Why Manufacturers Use ATECH as Their Authorized Service Agents (ASAs)
January 14, 2021
Major equipment manufacturer brands sell units all over the US and, sometimes, the world. With commercial equipment in so many locations, they designate Authorized Service Agents (ASAs) to troubleshoot equipment issues, honor the manufacturer’s warranty, and replace parts when needed. However, not every service company is asked to be an ASA. 

In order for a service company to qualify, it must meet the standards of excellence associated with the brand and showcase a history of service with customers. Here are four reasons that over 70 manufacturers have chosen ATECH as an ASA. 

1. ATECH stays up to date with manufacturer training and repair best practices. 

To become an ASA for a particular manufacturer, equipment service companies must keep up to date with any common maintenance issues or parts that might need to be replaced in a specific model. To do this, ATECH attends regular manufacturer trainings. We also review and implement updated manufacturer care guidelines. We remain aware of any recalls, faulty parts, or warranty changes, and we pass this information on to our customers.  

2. ATECH knows individual brands and models. 

When you’re choosing an equipment service company, it’s important to select one that is an ASA for your brand of commercial equipment. Every manufacturer is different, and you’ll want a repair service that understands those differences. A designated ASA will have experience with specific equipment and access to the resources of a manufacturer’s tech support staff. Thanks to this experience, an ASA technician will be able to diagnose and fix problems more quickly.

3. ATECH has an established reputation for excellence. 

When a manufacturer is selecting an ASA to authorize, they’ll often choose service companies with years of experience in the field. Since we’ve been repairing restaurant equipment since the 1990s, we’re a trusted partner for many manufacturers. The strength of our relationships with manufacturers is evident in the sheer number of companies that have chosen us as an Authorized Service Agent.  


ASAs serve as representatives of the brand in local communities. So, manufacturers select ASAs who have a history of dedicated service to their customers. Many of our clients stay with us for years for maintenance and prevention services on their equipment. We’ve worked on commercial kitchen equipment for retirement homes, schools, restaurants, and correctional facilities. Our wide range of clients means that we’re embedded in many different industries in Tennessee. 

Rely On Us for Your Own Equipment Service Needs 

With ATECH’s help, you can reduce downtime, improve your equipment’s efficiency, and keep your commercial kitchen running smoothly. Ready to make that happen? We can schedule planned maintenance on all your commercial equipment to help prevent equipment failure. In addition, we offer same-day service, and we stock many commonly-used parts. To see how we can help keep your equipment up and running, call us for a service appointment or reach out for a planned maintenance quote
By markl March 20, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl January 26, 2024
Winter is here, and at ATECH, we understand the unique challenges businesses face in keeping their commercial equipment running smoothly during the colder months. In this comprehensive guide, we'll delve into the strategies, tips, and success stories that can help your business navigate winter effortlessly. From equipment maintenance to emergency services, consider this your go-to resource for mastering winter with ATECH. Winter Equipment Maintenance Tips Checklist for Winter-Ready Equipment: Inspect Seals and Gaskets : Ensure a tight seal to prevent cold air leakage. Check Insulation : Evaluate the insulation of walk-in coolers and freezers. Clean and Sanitize : Thoroughly clean and sanitize all equipment surfaces. Temperature Adjustment : Set optimal winter temperatures for each piece of equipment. ATech Maintenance Tips for Different Equipment: Fryers and Grills : Clean and inspect burners for efficient operation. Ice Machines : Check water lines for insulation and replace filters regularly. Heating Systems : Schedule preventive maintenance to optimize efficiency. Electronic Equipment : Keep spaces well-heated and clean to prevent malfunctions. Businesses often grapple with specific equipment failures that can disrupt operations. ATECH understands the challenges posed by heating system malfunctions, electronic equipment performance, and other issues during the colder months. To tackle these common winter-related failures, businesses should prioritize preventive measures. Regular heating system maintenance checks and air filter replacements can prevent malfunctions. For electronic equipment, maintaining ambient room temperature and conducting routine cleaning are key strategies to ensure optimal performance throughout winter. ATECH's Winter Services: A Lifeline for Your Business Winter demands a proactive approach to equipment maintenance, and ATECH stands as the lifeline for businesses navigating the challenges of the season. Our comprehensive winter services go beyond mere repair and include prompt equipment repairs, planned maintenance, and emergency services. With a commitment to same-day service for urgent winter emergencies, ATECH ensures that businesses can rely on swift resolution during critical times. What sets us apart is our team of factory-trained and CFESA-certified technicians, offering not just reliability but a dedicated partnership to keep your business running smoothly through the coldest months. Trust in ATECH, your lifeline in the winter business landscape. Winter doesn't have to be a season of uncertainty for your business. With ATECH by your side, you have a reliable partner dedicated to providing top-notch equipment repairs and maintenance services. Master winter with confidence, knowing that our comprehensive guide and expert services are here to support your business every step of the way. For personalized winter readiness assessments and expert guidance, contact ATECH today. Let's navigate winter together, and keep your business thriving.
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