Major equipment manufacturer brands sell units all over the US and, sometimes, the world. With commercial equipment in so many locations, they designate Authorized Service Agents (ASAs) to troubleshoot equipment issues, honor the manufacturer’s warranty, and replace parts when needed. However, not every service company is asked to be an ASA.
1. ATECH stays up to date with manufacturer training and repair best practices.
To become an ASA for a particular manufacturer, equipment service companies must keep up to date with any common maintenance issues or parts that might need to be replaced in a specific model. To do this, ATECH attends regular manufacturer trainings. We also review and implement updated manufacturer care guidelines. We remain aware of any recalls, faulty parts, or warranty changes, and we pass this information on to our customers.
2. ATECH knows individual brands and models.
When you’re choosing an equipment service company, it’s important to select one that is an ASA for your brand of commercial equipment. Every manufacturer is different, and you’ll want a repair service that understands those differences. A designated ASA will have experience with specific equipment and access to the resources of a manufacturer’s tech support staff. Thanks to this experience, an ASA technician will be able to diagnose and fix problems more quickly.
3. ATECH has an established reputation for excellence.
When a manufacturer is selecting an ASA to authorize, they’ll often choose service companies with years of experience in the field. Since we’ve been repairing restaurant equipment since the 1990s, we’re a trusted partner for many manufacturers. The strength of our relationships with manufacturers is evident in the sheer number of companies that have chosen us as an Authorized Service Agent.
ASAs serve as representatives of the brand in local communities. So, manufacturers select ASAs who have a history of dedicated service to their customers. Many of our clients stay with us for years for maintenance and prevention services on their equipment. We’ve worked on commercial kitchen equipment for retirement homes, schools, restaurants, and correctional facilities. Our wide range of clients means that we’re embedded in many different industries in Tennessee.
Rely On Us for Your Own Equipment Service Needs
With ATECH’s help, you can reduce downtime, improve your equipment’s efficiency, and keep your commercial kitchen running smoothly. Ready to make that happen? We can schedule planned maintenance on all your commercial equipment to help prevent equipment failure. In addition, we offer same-day service, and we stock many commonly-used parts. To see how we can help keep your equipment up and running, call us for a service appointment or reach out for a
planned maintenance quote.
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