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What Customer Reviews Reveal about ATECH
May 28, 2021
Sometimes, the most accurate picture of a company comes from its customer reviews. We’ve built decades-long partnerships with so many businesses in Tennessee, including restaurants, corporate cafeterias, universities, schools, convenience stores, correctional facilities, retirement communities, churches, and hospitals. In each industry, we’ve provided excellent customer service. Don’t just take our word for it—take a look at what our customers have to say about ATECH in their customer reviews

ATECH Responds Quickly
 
"The tech was able to get to our property quickly and provided all of the information I needed. When I asked the tech to have a quote emailed to me, it was delivered later that day. So few companies actually deliver requests like this without us having to follow up with the main office for them, and it is refreshing to work with someone who is immediately responsive." -Victoria G. 

"John did a fantastic job getting us up and going in a short amount of time." - Justin W., Perkins Family Restaurant

"Very timely and professional service." - Mike, Memphis Rise Academy

These three customers appreciated something that we take very seriously—responsiveness. We know that commercial kitchen equipment going offline can be expensive and stressful. We’ll do our best to quickly address your issue to get things up and running again. 

ATECH Values a Job Well Done 

"Your service representative is outstanding. He's highly professional and truly cares for his customers. He's extremely knowledgeable and cares about doing a quality job. We trust him. Your support personnel are also outstanding. Their support for us is very timely." - Martin, Mooyah Burgers, Fries, & Shakes

"The service professional from ATECH was very knowledgeable and pleasant to work with. He found the source of long-term problems with our walk-in. Temps are now staying steady, and the freezer door closes and stays closed, which has been a problem for a long time. He also fixed a switch on a coffee maker, put new gaskets on a reach-in refrigerator, and worked on a few other things. We will continue to use your company. -William, Covenant Presbyterian Church

While some technicians will only address the issue they’re called in for, we take a more holistic approach to service. We’ll take a look at other commercial kitchen equipment that might need a quick fix or a new part. With over 25 years of experience, we know commercial kitchens inside and out. We still have the heart of a small business, but our multi-state reach allows us to provide the highest level of service for organizations of any size.

ATECH Technicians Are Deeply Knowledgeable 

"Tech was very professional and explained everything to us clearly. They identified the issue, and we resolved it immediately. Great service!" - Wayne, Wayne's Meat Market

"Not only did I get a very competitive price from ATECH, but they could get the job done in a reasonable amount of time. The technicians are professional and knowledgeable. The service since the install has been life-saving for our walk-in cooler." - Daryl, Blue Springs Marina

"Fast and thorough. The technicians are knowledgeable and make management aware of issues." - Jill C., Perkins Family Restaurant, Knoxville

"Prompt service tech who was very helpful. Provided preventative advice on the machine." - Lamar B., Wonder Works, Pigeon Forge

"The serviceman was knowledgeable about the equipment." - Scott C, University Club of Nashville

We’re proud of our ASA-certified technicians’ collective knowledge and experience about commercial kitchen maintenance and repair. Seven of our team members are CFESA-trained technicians. They carry the industry’s top technical certification for steam, gas, electrical, and refrigeration units, and they bring every piece of that knowledge to each service call. We consider it a privilege to educate our customers, so that they can increase the longevity and functioning of their equipment. We also make it a priority to stock our own warehouse with over 31,000 OEM parts. That way, we can shorten the time our customers’ equipment is out of service. At ATECH, we don’t replace parts; we identify the problem, source the necessary parts, and complete the repair process.  

Ready to See for Yourself Why Customers Choose ATECH? 

ATECH understands the repair needs of organizations, from single restaurants to national corporations. We bring our commitment to integrity and expertise to every single repair we make. See for yourself how we can help keep your equipment up and running by calling us for service or reaching out for a planned maintenance quote
By markl March 20, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl January 26, 2024
Winter is here, and at ATECH, we understand the unique challenges businesses face in keeping their commercial equipment running smoothly during the colder months. In this comprehensive guide, we'll delve into the strategies, tips, and success stories that can help your business navigate winter effortlessly. From equipment maintenance to emergency services, consider this your go-to resource for mastering winter with ATECH. Winter Equipment Maintenance Tips Checklist for Winter-Ready Equipment: Inspect Seals and Gaskets : Ensure a tight seal to prevent cold air leakage. Check Insulation : Evaluate the insulation of walk-in coolers and freezers. Clean and Sanitize : Thoroughly clean and sanitize all equipment surfaces. Temperature Adjustment : Set optimal winter temperatures for each piece of equipment. ATech Maintenance Tips for Different Equipment: Fryers and Grills : Clean and inspect burners for efficient operation. Ice Machines : Check water lines for insulation and replace filters regularly. Heating Systems : Schedule preventive maintenance to optimize efficiency. Electronic Equipment : Keep spaces well-heated and clean to prevent malfunctions. Businesses often grapple with specific equipment failures that can disrupt operations. ATECH understands the challenges posed by heating system malfunctions, electronic equipment performance, and other issues during the colder months. To tackle these common winter-related failures, businesses should prioritize preventive measures. Regular heating system maintenance checks and air filter replacements can prevent malfunctions. For electronic equipment, maintaining ambient room temperature and conducting routine cleaning are key strategies to ensure optimal performance throughout winter. ATECH's Winter Services: A Lifeline for Your Business Winter demands a proactive approach to equipment maintenance, and ATECH stands as the lifeline for businesses navigating the challenges of the season. Our comprehensive winter services go beyond mere repair and include prompt equipment repairs, planned maintenance, and emergency services. With a commitment to same-day service for urgent winter emergencies, ATECH ensures that businesses can rely on swift resolution during critical times. What sets us apart is our team of factory-trained and CFESA-certified technicians, offering not just reliability but a dedicated partnership to keep your business running smoothly through the coldest months. Trust in ATECH, your lifeline in the winter business landscape. Winter doesn't have to be a season of uncertainty for your business. With ATECH by your side, you have a reliable partner dedicated to providing top-notch equipment repairs and maintenance services. Master winter with confidence, knowing that our comprehensive guide and expert services are here to support your business every step of the way. For personalized winter readiness assessments and expert guidance, contact ATECH today. Let's navigate winter together, and keep your business thriving.
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