Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
Fixed Right. Fast, Guaranteed.
At ATECH, we’ve built our reputation on the ability to make sure commercial kitchen equipment repairs are “fixed right, fast… guaranteed.” After serving thousands of restaurants and commercial kitchens across Tennessee, we’re proud of our 96% first-call repair accuracy on all of our service calls. That means of all the equipment we fix, 96% of the time it doesn’t go back down for the same reason within our 90-day guarantee window.
Good service doesn’t just happen. While there are several factors that impact our ability to accurately resolve issues on the first call, the biggest ingredient for our success comes down to
the way our technicians are prepared for anything they might encounter.
How can we ensure our technicians know how to quickly identify and resolve issues, even unexpected challenges that occur during a visit? In one word: training. On average, our technicians train around 87 hours annually to ensure they understand how to repair equipment to meet each manufacturer’s specifications. They also learn about the latest trends and technology in the industry. That’s more than two weeks of the year spent learning and practicing new techniques directly with the manufacturers themselves.
Here are three specific ways we empower our technicians to become kitchen equipment repair experts:
1. We provide extensive training and apprenticeship opportunities for our new hires.
One of the reasons our technicians love working at ATECH is that we’ve created a culture of learning and growth. While our newly hired technicians begin with experience, we also offer them further training by working with experienced technicians. We also offer the opportunity for our technicians to become certified through CFESA. For seasoned technicians, our onboarding process focuses on the
ways we equip them with the information and tools they need to accurately address equipment issues. Our apprentices are led through a series of online courses, hands-on training and one-to-one mentorship as they learn alongside seasoned professionals.
​​2. Our technicians regularly attend factory trainings and manufacturer seminars.
As an
authorized service agent for more than 123 manufacturers, we have access to support and training not available to many companies and their employees. For example, last year, our technicians attended over a dozen training sessions hosted by manufacturers, including
Alto-Shaam’s factory training and class, Rational’s online certification class, MEIKO’s dish machine class, and
Accurex’s HVAC exhaust training. Our managers also learn about the new equipment and trends for our industry by attending events like
the NAFEM conference, the
NRA conference, the
RFMA conference, and the
CFESA regional conference.
3. We encourage and support our technicians as they pursue CFESA certification.
We value our relationship with the
Commercial Food Equipment Service Association (CFESA) and work for ways to utilize their expertise. ATECH has received a Level 3 Certification, the highest certification level for equipment receipt and installation from CFESA. Our membership with CFESA also includes a commitment to continued education and training. While we already have several CFESA-certified technicians, several team members are actively pursuing certification in various areas of electrical, gas, steam, and refrigeration.
At ATECH, we’re committed to providing high-quality work for every customer. In addition to our 96% first-call repair accuracy, we also offer a 90-day written warranty on all of our work. If you’re curious about our services or guarantees, check out what other restaurant managers are saying or request a quote for a planned maintenance program.

Locations also available in Memphis, Knoxville, Chattanooga, and Johnson City
Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
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