When you’re running a beloved chain, you can’t afford to have
your equipment
in disrepair for long. Any downtime is money that you’re losing and customers you aren’t serving. That’s why Zaxby’s Sr. Restaurant Facility Manager, Tony Elrod, chose ATECH. He wanted to be sure that when his restaurant locations in East Tennessee were in need of service, they received it as soon as possible. More than five years later, Zaxby’s is still an ATECH customer. We’re proud to provide service that is such a big part of keeping their customers happy.
How it All Started
When Elrod found that he was extremely unhappy with his previous equipment service vendor, he was on a mission to find one that would be responsive, helpful, and timely. He reached out to industry connections to find a reliable partner; they recommended that he try ATECH. “I explained to ATECH’s account manager that I am a relationship-driven person. It’s not always about price for me,” said Elrod.
Soon, the relationship between ATECH and Zaxby’s was established, and we worked to become familiar with their needs. “Now, all it takes is a phone call, email, or text with my account manager, and I know that whatever issue there is at the store level, it will be taken care of,” he added.
What Zaxby’s Loves About ATECH
ATECH provides service for Zaxby’s hot side equipment, cold side equipment, HVAC, semi-annual planned maintenance, and light handyman work. “They deliver a quality service with very competitive pricing,” Elrod said. “I can’t afford to have any equipment down, and when ATECH is contacted through either myself or our Asset Management Software, they get to it ASAP.” He also appreciates ATECH’s competent technicians, responsiveness, and overall communication.
Elrod is also the recipient of the Restaurateur of the Year Award in 2020 from the Restaurant Facilities Management Association. “I could not have won that award without all of the amazing vendors that I rely on day in and day out,” he concluded.
ATECH thrives on helping local restaurants like Zaxby’s do what they do best: serve customers. To learn more about ATECH’s commitment to prompt, quality service, or to request a quote,
contact us
today!
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