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Customer Spotlight: Zaxby’s
March 3, 2021
When you’re running a beloved chain, you can’t afford to have your equipment in disrepair for long. Any downtime is money that you’re losing and customers you aren’t serving. That’s why Zaxby’s Sr. Restaurant Facility Manager, Tony Elrod, chose ATECH. He wanted to be sure that when his restaurant locations in East Tennessee were in need of service, they received it as soon as possible. More than five years later, Zaxby’s is still an ATECH customer. We’re proud to provide service that is such a big part of keeping their customers happy.

How it All Started

When Elrod found that he was extremely unhappy with his previous equipment service vendor, he was on a mission to find one that would be responsive, helpful, and timely. He reached out to industry connections to find a reliable partner; they recommended that he try ATECH. “I explained to ATECH’s account manager that I am a relationship-driven person. It’s not always about price for me,” said Elrod. 

Soon, the relationship between ATECH and Zaxby’s was established, and we worked to become familiar with their needs. “Now, all it takes is a phone call, email, or text with my account manager, and I know that whatever issue there is at the store level, it will be taken care of,” he added.

What Zaxby’s Loves About ATECH 

ATECH provides service for Zaxby’s hot side equipment, cold side equipment, HVAC, semi-annual planned maintenance, and light handyman work. “They deliver a quality service with very competitive pricing,” Elrod said. “I can’t afford to have any equipment down, and when ATECH is contacted through either myself or our Asset Management Software, they get to it ASAP.” He also appreciates ATECH’s competent technicians, responsiveness, and overall communication. 

Elrod is also the recipient of the Restaurateur of the Year Award in 2020 from the Restaurant Facilities Management Association. “I could not have won that award without all of the amazing vendors that I rely on day in and day out,” he concluded. 

ATECH thrives on helping local restaurants like Zaxby’s do what they do best: serve customers. To learn more about ATECH’s commitment to prompt, quality service, or to request a quote, contact us today!
By markl March 20, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl January 26, 2024
Winter is here, and at ATECH, we understand the unique challenges businesses face in keeping their commercial equipment running smoothly during the colder months. In this comprehensive guide, we'll delve into the strategies, tips, and success stories that can help your business navigate winter effortlessly. From equipment maintenance to emergency services, consider this your go-to resource for mastering winter with ATECH. Winter Equipment Maintenance Tips Checklist for Winter-Ready Equipment: Inspect Seals and Gaskets : Ensure a tight seal to prevent cold air leakage. Check Insulation : Evaluate the insulation of walk-in coolers and freezers. Clean and Sanitize : Thoroughly clean and sanitize all equipment surfaces. Temperature Adjustment : Set optimal winter temperatures for each piece of equipment. ATech Maintenance Tips for Different Equipment: Fryers and Grills : Clean and inspect burners for efficient operation. Ice Machines : Check water lines for insulation and replace filters regularly. Heating Systems : Schedule preventive maintenance to optimize efficiency. Electronic Equipment : Keep spaces well-heated and clean to prevent malfunctions. Businesses often grapple with specific equipment failures that can disrupt operations. ATECH understands the challenges posed by heating system malfunctions, electronic equipment performance, and other issues during the colder months. To tackle these common winter-related failures, businesses should prioritize preventive measures. Regular heating system maintenance checks and air filter replacements can prevent malfunctions. For electronic equipment, maintaining ambient room temperature and conducting routine cleaning are key strategies to ensure optimal performance throughout winter. ATECH's Winter Services: A Lifeline for Your Business Winter demands a proactive approach to equipment maintenance, and ATECH stands as the lifeline for businesses navigating the challenges of the season. Our comprehensive winter services go beyond mere repair and include prompt equipment repairs, planned maintenance, and emergency services. With a commitment to same-day service for urgent winter emergencies, ATECH ensures that businesses can rely on swift resolution during critical times. What sets us apart is our team of factory-trained and CFESA-certified technicians, offering not just reliability but a dedicated partnership to keep your business running smoothly through the coldest months. Trust in ATECH, your lifeline in the winter business landscape. Winter doesn't have to be a season of uncertainty for your business. With ATECH by your side, you have a reliable partner dedicated to providing top-notch equipment repairs and maintenance services. Master winter with confidence, knowing that our comprehensive guide and expert services are here to support your business every step of the way. For personalized winter readiness assessments and expert guidance, contact ATECH today. Let's navigate winter together, and keep your business thriving.
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