Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
Fixed Right. Fast, Guaranteed.
Inspire Brands is behind so many of your favorite restaurant experiences. The classic Cherry Limeade at Sonic, a chilly Caramel Swirl at Dunkin Donuts, and the savory Italian Nightclub at Jimmy John’s are all brought to you by this iconic brand. With so many restaurants to keep up and running, Inspire Brands needed a commercial kitchen repair service they could call on day or night to fix any equipment issue their franchises run into. ATECH fit that bill perfectly.
Cody Skelton currently serves as a District Manager with Sonic, so it’s up to him to handle the daily functioning of six different restaurants at once. That’s a lot of ingredients, staff, and equipment to manage. If a machine goes down, it could mean a shuttered store and the loss of a major revenue stream. As Cody puts it, when that happens, “it’s a blessing to have reliable maintenance and service on call.”
Cody initially discovered ATECH through a Google search after feeling dissatisfied with another commercial kitchen repair service.
“We’d struggled through 2020 and 2021 to find not only reliability but consistency. ATECH quickly provided just that. Trust was built on being able to listen and offer solutions and being available. With strong communication from the employees of ATECH, I knew we were headed in the right direction.”
Cody soon switched to working with ATECH as the preferred repair vendor for the Sonic locations he managed. Since he’s been with Sonic for 20 years, Cody’s understanding of the equipment rivals that of many repair services. While he can fix most things over the phone with the right parts, he has many other responsibilities to handle that are more pressing. That’s why he’s glad he can count on ATECH.
“The best part of working together with ATECH has been the availability and communication. The team is more than willing to listen to what’s needed, supply the best options, and move quickly to keep us going.”
Even more than the equipment expertise, Cody has been most impressed by the people who work at ATECH. As he’s worked with different technicians over the past two years, he’s noticed a difference in how ATECH handles service calls.
“ATECH provides results. They have been more available and reliable than many of the vendors I’ve worked with.”
In addition to the quality of service provided, Cody also appreciates the speed and ease of submitting a request. He uses the EcoTrak facility management program to make same-day maintenance requests.
“I know that I can submit a ticket and get a response almost immediately. Previous vendors would leave us in the dark for days or even weeks. Add on the addition of EcoTrak for us, and it’s even easier on me as a leader. I can now train my general managers to have accountability and make the requests themselves.”
Making a client’s life easier is why ATECH operates the way that it does. To learn more about ATECH’s commitment to prompt, quality service, or to request a quote,
contact us today!
Meta Description: Cody from Sonic/Inspire Brands in Nashville trusts ATECH for excellent commercial kitchen repair and maintenance services.
Locations also available in Memphis, Knoxville, Chattanooga, and Johnson City
Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
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