5 Factors for a Successful Commercial Kitchen Service Call

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February 13, 2023

Noticing an issue with your commercial kitchen equipment or experiencing a breakdown can be a pain in the neck. A service call that still leaves the issue unresolved only makes things worse. As a restaurant owner or kitchen manager, you know that good service doesn’t just happen by accident. Instead, it requires intentional planning and hard work. The same truth applies to servicing your kitchen equipment. There are dozens of “ingredients” that go into a successful commercial kitchen service call.

5 Factors for a Successful Commercial Kitchen Service Call

Here are five specific factors that have helped us achieve one of the best reputations in the industry and ensure our customer success:

1. Operational and Logistical Support Behind the Scenes

Ensuring your equipment is repaired quickly and accurately is truly a team effort. Running a dependable service company requires organization, competent management, and a streamlined repair protocol. The office staff that supports our technicians play a key role in this effort. Additionally, investing in truck maintenance and operational needs helps ensure our technicians aren’t delayed. There are hundreds of behind-the-scenes factors that make a difference before a technician even arrives at your restaurant.

2. Helpful Information is Shared Before the Visit

Ensuring your issue is fixed quickly and accurately is essential for a successful service call. Providing us with as much information as possible on the front end helps us prepare technicians to resolve the issue.

While there are times when you may not know exactly what is happening, there is certain information a commercial kitchen technician might want to know before a visit. This includes details about the equipment history as well as helpful information to make sure we’re working with the right people on your team.

3. A Technician with Training and Experience Quickly Diagnoses and Addresses Issues

The training and experience of the technician play a key role in their ability to address problems and fix broken equipment.

At ATECH, our technicians have an average of 8 years of experience in the industry.

All our technicians stay up to date on the latest models, parts, and common commercial equipment issues through local, factory, and CFESA training.

4. Access to the Right Tools and Replacement Parts

Knowledgeable authorized service agents are one-half of the equipment repair equation. The other half is having access to the right parts for a variety of different models.

Equipping technicians with accurate testing apparatus and tools to conduct repairs is another way we ensure our technicians are prepared for anything they might face. In addition to truck stock, our warehouses are stocked with more than 31,000 parts that our technicians can access. We’ve also designed several pre-made parts kits - Go Boxes - which allow us to service the most popular models or our Priority Customer’s Critical Equipment without needing to double back for parts.

5. Customer Service and Support After a Repair

The best repair companies should not only focus on getting repairs done but also on establishing a lasting relationship with you. This means limiting the disruptions to your work and respecting your facility during the visit.

At ATECH, our team works hard to deliver an exceptional experience and communicate every step of the way. Our technicians take the time to explain the problem, share potential issues to look for in the future, and provide tips to keep your equipment running smoothly.

Call ATECH for Your Kitchen Equipment Repair and Service Needs

After working in the commercial kitchen service industry for more than 30 years, we know the frustrations that come with running a restaurant. That’s why we do everything we can to deliver an exceptional experience for our customers. We’ve spent countless hours investing in our employees and operational processes to ensure every service call we respond to is successful. The intentional effort our team puts into every service call is just one of the reasons we’ve maintained a 96% first-call repair accuracy rate over the years.

If you operate a business with a commercial kitchen in Tennessee, our team can help. To reach all our customers quickly, we have established five strategic locations across Tennessee: Memphis, Nashville, Chattanooga, Knoxville, and Johnson City. No matter where you’re located within The Volunteer State, we can get to you quickly, diagnose problems, and provide solutions.

Contact our team to learn more about our services or request a quote today.

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Spring into Cleanliness: Essential Tips for Restaurant Spring Cleaning

By markl • March 20, 2024

As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime. Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!

Mastering Winter with ATECH: A Comprehensive Guide for Businesses

By markl • January 26, 2024

Winter is here, and at ATECH, we understand the unique challenges businesses face in keeping their commercial equipment running smoothly during the colder months. In this comprehensive guide, we'll delve into the strategies, tips, and success stories that can help your business navigate winter effortlessly. From equipment maintenance to emergency services, consider this your go-to resource for mastering winter with ATECH. Winter Equipment Maintenance Tips Checklist for Winter-Ready Equipment: Inspect Seals and Gaskets : Ensure a tight seal to prevent cold air leakage. Check Insulation : Evaluate the insulation of walk-in coolers and freezers. Clean and Sanitize : Thoroughly clean and sanitize all equipment surfaces. Temperature Adjustment : Set optimal winter temperatures for each piece of equipment. ATech Maintenance Tips for Different Equipment: Fryers and Grills : Clean and inspect burners for efficient operation. Ice Machines : Check water lines for insulation and replace filters regularly. Heating Systems : Schedule preventive maintenance to optimize efficiency. Electronic Equipment : Keep spaces well-heated and clean to prevent malfunctions. Businesses often grapple with specific equipment failures that can disrupt operations. ATECH understands the challenges posed by heating system malfunctions, electronic equipment performance, and other issues during the colder months. To tackle these common winter-related failures, businesses should prioritize preventive measures. Regular heating system maintenance checks and air filter replacements can prevent malfunctions. For electronic equipment, maintaining ambient room temperature and conducting routine cleaning are key strategies to ensure optimal performance throughout winter. ATECH's Winter Services: A Lifeline for Your Business Winter demands a proactive approach to equipment maintenance, and ATECH stands as the lifeline for businesses navigating the challenges of the season. Our comprehensive winter services go beyond mere repair and include prompt equipment repairs, planned maintenance, and emergency services. With a commitment to same-day service for urgent winter emergencies, ATECH ensures that businesses can rely on swift resolution during critical times. What sets us apart is our team of factory-trained and CFESA-certified technicians, offering not just reliability but a dedicated partnership to keep your business running smoothly through the coldest months. Trust in ATECH, your lifeline in the winter business landscape. Winter doesn't have to be a season of uncertainty for your business. With ATECH by your side, you have a reliable partner dedicated to providing top-notch equipment repairs and maintenance services. Master winter with confidence, knowing that our comprehensive guide and expert services are here to support your business every step of the way. For personalized winter readiness assessments and expert guidance, contact ATECH today. Let's navigate winter together, and keep your business thriving.