Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
Fixed Right. Fast, Guaranteed.
Noticing an issue with your commercial kitchen equipment or experiencing a breakdown can be a pain in the neck. A service call that still leaves the issue unresolved only makes things worse. As a restaurant owner or kitchen manager, you know that good service doesn’t just happen by accident. Instead, it requires intentional planning and hard work. The same truth applies to servicing your kitchen equipment. There are dozens of “ingredients” that go into a successful commercial kitchen service call.
Here are five specific factors that have helped us achieve one of the best reputations in the industry and
ensure our customer success:
1. Operational and Logistical Support Behind the Scenes
Ensuring your equipment is repaired quickly and accurately is truly a team effort. Running a dependable service company requires organization, competent management, and a streamlined repair protocol. The office staff that supports our technicians play a key role in this effort. Additionally, investing in truck maintenance and operational needs helps ensure our technicians aren’t delayed. There are hundreds of behind-the-scenes factors that make a difference before a technician even arrives at your restaurant.
2. Helpful Information is Shared Before the Visit
Ensuring your issue is fixed quickly and accurately is essential for a successful service call. Providing us with as much information as possible on the front end helps us prepare technicians to resolve the issue.
While there are times when you may not know exactly what is happening, there is certain
information a commercial kitchen technician might want to know before a visit. This includes details about the equipment history as well as helpful information to make sure we’re working with the right people on your team.
3. A Technician with Training and Experience Quickly Diagnoses and Addresses Issues
The training and experience of the technician play a key role in their ability to address problems and fix broken equipment.
At ATECH, our technicians have an average of 8 years of experience in the industry.
All our technicians stay up to date on the latest models, parts, and common commercial equipment issues through local, factory, and CFESA training.
4. Access to the Right Tools and Replacement Parts
Knowledgeable authorized service agents are one-half of the equipment repair equation. The other half is having access to the right parts for a variety of different models.
Equipping technicians with accurate testing apparatus and tools to conduct repairs is another way we
ensure our technicians are prepared for anything they might face. In addition to truck stock, our warehouses are stocked with more than 31,000 parts that our technicians can access. We’ve also designed several pre-made parts kits - Go Boxes - which allow us to service the most popular models or our Priority Customer’s Critical Equipment without needing to double back for parts.
5. Customer Service and Support After a Repair
The best repair companies should not only focus on getting repairs done but also on establishing a lasting relationship with you. This means limiting the disruptions to your work and respecting your facility during the visit.
At ATECH, our team works hard to deliver an exceptional experience and communicate every step of the way. Our technicians take the time to explain the problem, share potential issues to look for in the future, and provide tips to keep your equipment running smoothly.
After working in the commercial kitchen service industry for more than 30 years, we know the frustrations that come with running a restaurant. That’s why we do everything we can to
deliver an exceptional experience for our customers. We’ve spent countless hours investing in our employees and operational processes to ensure every service call we respond to is successful. The intentional effort our team puts into every service call is just one of the reasons we’ve maintained
a 96% first-call repair accuracy rate over the years.
If you operate a business with a commercial kitchen in Tennessee, our team can help. To reach all our customers quickly, we have established five strategic locations across Tennessee: Memphis, Nashville, Chattanooga, Knoxville, and Johnson City. No matter where you’re located within The Volunteer State, we can get to you quickly, diagnose problems, and provide solutions.
Contact our team to learn more about our services or
request a quote today.
Locations also available in Memphis, Knoxville, Chattanooga, and Johnson City
Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
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