Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
Fixed Right. Fast, Guaranteed.
Repairing restaurant or commercial kitchen equipment is a complicated ordeal. It’s crucial that any issue is resolved quickly and correctly so that you’re not left dealing with the same problem or risking even greater damage. That’s why it's important to ensure that you’re working with the best restaurant equipment repair technician possible . One critical element when selecting the right technician is to ensure their status as an authorized service agent. Trained authorized service agents (ASAs)have technicians that are factory trained on many brands, and can often provide valuable insight on how to care for as well as which commercial kitchen equipment you should purchase.
Here are three specific reasons why a company with authorized service agents is the best choice when you’re looking to repair a piece of cooking equipment, refrigeration, an ice machine, or HVAC unit:
1. Authorized service agents have immediate access to OEM & OCM parts.
In order to be an authorized service agent, many manufacturers require a minimum amount of stocked inventory. These are the original equipment manufacturer (OEM) parts. Original component manufacturer (OCM) parts, known as “like kind” parts, have also become more important as supply chain challenges disrupt the availability of parts. At ATECH, our warehouse is filled with nearly 32,000 parts, including some for discontinued equipment, and those that are hard to find. This allows us to offer same-day order fulfillment for almost any part that needs repair or replacement.
2. Authorized service agents have experience in dealing with your exact equipment.
At ATECH, we want to ensure our technicians are prepared for anything and everything they might deal with in a commercial kitchen. Our technicians are factory trained and certified. They receive more than 80 hours of ongoing training each year to keep up with the latest trends in the industry. Because our technicians have been fully trained, we can ensure your repair is done right, fast, and safe.
3. Most authorized service agents guarantee their repairs.
Most service companies only offer a 30-day warranty for labor and defective parts. As an authorized service agency for over 123 brands, we are confident in our ability to resolve the issue the first time. That’s why we offer a 90-day warranty on parts and labor for the repairs we conduct.
As an authorized service agent for dozens of manufacturers , we’re proud of the reputation we’ve built to serve commercial kitchens across Tennessee. Our 90-day parts and labor warranty , backed by our 100% customer satisfaction guarantee, is just one of the reasons so many Tennessee businesses trust ATECH for commercial equipment repair. With our help, you can count on your equipment to perform well every day, just like you do.
Locations also available in Memphis, Knoxville, Chattanooga, and Johnson City
Nashville: (615) 255-2002
Memphis: (901) 379-0900
Chattanooga: (423) 629-0906
Johnson City: (423) 979-0069
Knoxville: (865) 692-4840
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